Member Benefits | Why UHC Florida (2024)

Health Support Resources

  • Health Support Resources
  • Behavioral Health Resources
  • Wellness Resources
  • Condition Care Resources
  • Optum Rx
  • Transparency

Get More from Your Health Plan

Discover a range of member resources and services thoughtfully designed to support you on your journey to achieving your best health. We’re here to guide you every step of the way, ensuring you have the tools and assistance you need to thrive.

Take a few moments to explore this page and discover the array of additional benefits and programs we have in store for you.

Health Support Resources

Experience the future of healthcare with our 24/7 Virtual Visits, accessible via myuhc.com® or the UnitedHealthcare® app. Connect with a care provider anytime, anywhere, through phone or video* consultations. No need to worry about non-emergency health concerns, as our providers are equipped to handle a wide range of conditions. Plus, they can even prescribe medication as needed** for your convenience.

24/7 Virtual Visits are good for common conditions such as:

  • Allergies
  • Bronchitis
  • Eye infections
  • Flu
  • Headaches/migraines
  • Rashes
  • Sore throats
  • Stomachaches

*Data rates may apply.
**Certain prescriptions may not be available, and other restrictions may apply.

24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, healthcare provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circ*mstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

When you need someone to turn to for reliable health advice, our NurseLine is here for you. Connect with a registered nurse who has extensive clinical experience, offering immediate answers to all your health questions — no matter the time or place. Our dedicated team is available 24/7, ready to provide the guidance and support you need.

Simply call 1-877-614-0581, TTY 711, and access the peace of mind that comes with having a trusted healthcare professional just a phone call away.

Our dedicated Advocates are ready to connect with you by phone or on the UnitedHealthcare® app. Specially trained to provide the assistance you need, our Advocates are here to:

  • Help you fully understand your benefits, ensuring you make the most of your health plan.
  • Guide you in making informed and confident healthcare decisions tailored to your unique needs.
  • Help you find the right care that aligns with your health goals.

Whether you have questions, need guidance, or seek answers to health-related concerns, our Advocates are just a call away. Their expertise may even help you save money while achieving better health outcomes.

Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.

Taking charge of your health begins with preventive care. Detecting health issues early can make a significant difference in leading a healthier life. By adhering to clinically recommended age and gender preventive care guidelines for screenings and immunizations, you can proactively manage your well-being.

Explore our interactive Preventive Care Guidelines tool to access personalized recommendations that align perfectly with your health needs. It’s a quicker and easier way to discover the care that may be right for you, accompanied by a helpful checklist to facilitate discussions with your doctor.

Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.

Embrace the journey of parenthood with our comprehensive Maternity Support, providing you with unwavering assistance from pre-pregnancy planning to postpartum care.

Tailored to all parents, our maternity support offers round-the-clock access to informative online courses covering essential topics, including:

  • Trimester milestones to track your baby’s growth.
  • Expert advice on nutrition and safe exercises during pregnancy.
  • Breastfeeding tips and techniques for nurturing your newborn.
  • Postpartum care to ensure a healthy recovery for you and your baby.

No matter what your pregnancy journey looks like, we’re here to offer an array of resources that promote better health and well-being. Step into parenthood with confidence and assurance, guided by our dedicated Maternity Support every step of the way. Together, we’ll create a nurturing environment for you and your baby’s bright future.

The information provided under Maternity Support is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate healthcare professional to determine what may be right for them. If you believe you may have an emergency medical condition you should seek immediate care at an emergency department or call 9-1-1. Employers are responsible for ensuring that any wellness programs they offer to their employees comply with applicable state and/or federal law, including, but not limited to, GINA, ADA, and HIPAA wellness regulations, which in many circ*mstances contain maximum incentive threshold limits for all wellness programs combined that are generally limited to 30 percent of the cost of self-only coverage of the lowest-cost plan, as well as obligations for employers to provide certain notices to their employees. Employers should discuss these issues with their own legal counsel.

Member Benefits | Why UHC Florida (2024)
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